Questions? We’re happy to answer your questions, but they may have already been asked. Have a read through the list below and you might be able to save yourself some time. If your question isn’t listed below, please don’t hesitate to drop us a line at woof@wagalotbrands.com.au or call us on 03 9775 1099.
- If I am not a pet business – where can I buy Wagalot Brands products?
You can find the great Wagalot Brands products at lots of places including www.diamonddog.com.au , www.catch.com.au or instore at Petbarn, Best Friends, Petstock and a number of smaller pet stores and boutiques.
Please note that not all of these stores will stock our entire range so it might pay to give them a call prior to heading out. The entire range can always be found on Diamond Dog and will be shipped within 1-2 business days.
- Who can buy directly from Wagalot Brands?
Anyone who is in the pet care business with a valid ABN & who doesn’t sell puppies or kittens. Just register on this site to be approved.
- Can I buy from Wagalot Brands if i have an ABN?
You can buy from us if your ABN is attached to an operational pet business. Just having an ABN is not enough to qualify as a wholesale customer.
- Is there a minimum order quantity?
Yes. The minimum order quantity (or MOQ) is $75 for wholesale customers.
- How much will shipping cost?
We ship with flat rate shipping costs that depend on the state you’re in (we’re in Victoria). Simply enter your postcode at checkout and your shipping cost will be automatically calculated and added.
- Do you ship to P.O Boxes?
We ship your order with a courier and so we can’t send to a P.O. box.
- Do you ship overseas?
No, not yet. We do have a few things in the pipelines, but for now we’re Australia wide only. We’ll let you know as soon as this changes. Promise.
- How soon will my order be sent?
As soon as your order is paid, we’ll put it together and have it out to you in 1-2 business days. We try not to keep you waiting, but sometimes things are out of our hands – if there’s a delay we’ll let you know.
- What payment options do you offer?
We offer credit card payments of any kind. We can also invoice you for an eft payment.
- Can I cancel or change an order?
To change or cancel an order, you’ll have to contact us before shipping. You can do this via emailing woof@wagalotbrands.com or calling 03 9775 1099. Once you’ve made contact, it’s a fairly simple process.
- Can I make a return?
All returns will be judged on a case by case basis. Email or call us and we’ll have a chat about the issue. Please note, we don’t take returns if you have just changed your mind.
- Are your products Australian made?
Wagalot Brands are an Australian based company that produces approx. 90% of the products we supply, from Australian sourced ingredients. We’re pretty proud to be one of the companies that actually handcraft their own products and we do it in Australia.
The only products we sell that are not made here in Melbourne are non-edibles (like the cookie jars) so you never need worry about the health and safety of your furry friends with any Wagalot Brands food.
- Do your carob and yoghurt buds come from sustainable sources?
Yes. All of our carob and yoghurt buds (vanilla, strawberry, banana) are obtained from certified sustainable sources. We wouldn’t have it any other way.
- Can dogs eat carob/yoghurt/garlic etc..? I’ve heard bad things.
It never hurts to do your own research, but when it comes to what is safe for your pups to eat, we’ve done so much for you already. We have thoroughly researched this for you but you will always find some debate on certain ingredients.
Certain foods like chocolate are really bad for dogs – that is why we use the dog-safe alternative, carob. Then there are foods like garlic can be bad if consumed in large quantities – small amounts can actually be beneficial. We strongly recommend that all treats be given in moderation though as even too much of the healthy stuff can upset a pup’s tummy.
- Are Wagalot Brands products all natural?
Wagalot Brands products are made from all natural ingredients. All of our ingredients are listed on the product page and also on the product label itself.
- Why choose Wagalot Brands?
We’re an Australian born and bred company who prides itself on handcrafting fun, tasty dog treats and lots more that make tails wag. A lot.
We pride ourselves on making your Wagalot experience a fast and easy one.
- Do you do seasonal treats?
We do! Here at Wagalot Brands we are always coming up with things to try for Christmas, Easter, Halloween. If you’re interested, contact us and we’ll submit our latest ideas for your perusal.
- Melting carob/yoghurt – It burned or it won’t melt – why?
This is one of the questions we get more than any other. There are a couple of really short, simple answers to these questions – and then there’s the forum. We’ve put together a whole list of notes over in our forum section if you prefer the detailed option. We use these guidelines daily.
The first, and quite often only, question we need to ask is, what power setting was the microwave on? Many people have skimmed the instructions on the back of the pack and popped the carob in to the microwave like you would with anything else, punched in the time, hit start and then wondered why it burned. Please, set your microwave to it’s lowest power setting before attempting to melt carob or yoghurt. the high sugar content will make it burn quickly if the heat is too high.
If it won’t melt, we suggest popping it back in on the low power setting and heating it for short bursts of 15-20 seconds at a time. Stirring it once it has started to melt can really help the process also.
Can’t find what you’re looking for?
Or maybe you just need a little clarification. No sweat. Just drop us a line at woof@wagalotbrands.com.au or call us on 03 9775 1099. We’d be more than happy to help you with your queries.